So, I got my cable bill today and almost swooned. How can it cost that much? I decided to cut back on some services to bring my bill down. After twenty minutes with a very nice service rep, I was wrapping up the call by suggesting I had other options to think about--such as one of the local satellite providers. That made the service rep offer to switch me to a different department that might be able to help. Twenty more minutes was worth almost $30. Now
that's customer service. I am satisfied. And I can't believe I had the nerve to do this.
2 comments:
Atta girl! Calls like the one you made are especially hard for me because the one you're talking to is not the one who makes the rules, and therefore not the one you're upset with. So I admire you for keeping your wits, staying on track, staying civil and getting what you deserve.
We have negotiate with the cable company (TWC) and sometimes get a better deal. We have.
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